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Refund Policy

Information regarding our refund practices, subscription cancellations, and your rights as a consumer.

Effective Date

August 7, 2026

Entity

Cyanic Innovations

1Overview

At UX Crumbs (a product of Cyanic Innovations), we strive to ensure our users are fully satisfied with our educational platform. We recognize that occasionally, you may wish to seek a refund or cancel a subscription.

This Refund Policy explains our practices regarding cancellations and refunds, the conditions under which refunds may be granted, and how you can exercise your rights. All our transactions are processed securely via Razorpay.

2Subscription Cancellation

You may cancel your UX Crumbs subscription at any time. We do not require long-term commitments beyond the current billing cycle you have paid for.

  • How to Cancel: You can cancel your active subscription from your account settings page on the UX Crumbs platform or by contacting our support team at support@uxcrumbs.app.
  • Continued Access: Upon cancellation, you will continue to have full access to your subscription benefits until the end of your current paid billing period.
  • No Partial-Month Refunds: We do not offer refunds or credits for partial months or unused time if you voluntarily cancel your subscription before the end of the billing cycle.

3Refund Eligibility

We process refunds under specific circumstances to ensure fair treatment. You may be eligible for a refund in the following situations:

Initial Purchase (7-Day Policy)

You request a refund within seven (7) days of your initial subscription purchase, provided you have not substantially consumed or downloaded significant platform content.

Technical Issues

You encounter persistent technical issues that prevent you from accessing the service, and our support team is unable to resolve them within a reasonable timeframe.

Duplicate Charges

You were charged multiple times for the same subscription period due to a billing error.

Unauthorized Transactions

A charge was made fraudulently or without your authorization (subject to verification).

4Non-refundable Items

The following are generally strictly non-refundable:

  • Used subscription periods or periods where you have actively utilized the service.
  • Partial billing periods following a mid-cycle cancellation.
  • Promotional or discounted purchases, unless explicitly stated otherwise or required by applicable law.
  • Purchases made through third-party platforms (which are subject to those platforms' own refund policies).

5How to Request a Refund

To request a refund, please follow these steps:

  1. Email our support team at support@uxcrumbs.app.
  2. Ensure you send the email from the address registered to your UX Crumbs account.
  3. Include your Order ID or Transaction Reference (found in your receipt or via Razorpay).
  4. Provide a brief explanation of the reason for your refund request.

6Refund Processing

Once your refund request is received and approved:

  • Refunds will be processed and initiated within 5-10 business days.
  • The funds will be credited back to your original payment method via our payment gateway, Razorpay.
  • The time it takes for the funds to appear in your account depends on your bank or credit card issuer.
  • If the transaction involved currency conversion, the refunded amount may differ slightly from the original charge due to fluctuating exchange rates. UX Crumbs is not responsible for these discrepancies.

7Statutory Rights

Nothing in this Refund Policy restricts, limits, or modifies your statutory consumer rights.

Depending on your jurisdiction (such as under the Indian Consumer Protection Act 2019, the EU Consumer Rights Directive, or other applicable laws), you may have mandatory rights including mandatory cooling-off periods (e.g., 14 days in the EU). We fully honor these statutory requirements where applicable.

8Free Trial & Promotional Offers

If you sign up for a free trial:

  • You will not be charged during the trial period.
  • Unless you cancel before the trial expires, your subscription will automatically convert to a paid subscription at the end of the trial, and you will be billed accordingly.
  • Refunds for charges incurred immediately after a trial expires are subject to the standard 7-day initial purchase policy outlined in Section 3.

9Chargebacks & Disputes

If you encounter a billing issue, we strongly encourage you to contact support@uxcrumbs.app first before initiating a chargeback or dispute with your bank. Chargebacks can result in immediate suspension of your UX Crumbs account while the dispute is investigated.

10Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to the platform. Your continued use of UX Crumbs after any modifications constitutes acceptance of the updated policy.

11Contact Us

If you have any questions about this Refund Policy or need assistance with a cancellation or refund, please reach out to us:

Cyanic Innovations

Plot no.10, Door no.3A, Sundar Nagar, 7th street

Maduravoyal, Chennai, Tamil Nadu - 600095, India

Email: support@uxcrumbs.app